Privacy Policy
Your privacy and data security are our top priorities. We are committed to protecting your personal information in accordance with the highest standards and Indian data protection laws.
Information We Collect
We collect information to provide better services to our clients and ensure the security of our systems. Here's what we collect and why.
Personal Information
Name, email, phone number when you contact us or apply for positions
Examples:
- Contact forms
- Job applications
- Service inquiries
Technical Data
IP address, browser type, device information for security and analytics
Examples:
- Website analytics
- Security monitoring
- Performance optimization
Usage Information
Pages visited, time spent, interaction patterns for service improvement
Examples:
- Page views
- Click patterns
- Session duration
Business Data
Company information and service requirements for client engagements
Examples:
- Service contracts
- Project details
- Communication records
How We Protect Your Data
We implement comprehensive security measures across technical, organizational, and physical domains to ensure your data remains secure and confidential.
Technical Safeguards
- End-to-end encryption (AES-256)
- Secure transmission protocols (TLS 1.3)
- Multi-factor authentication
- Regular security audits and penetration testing
- Automated threat detection and response
Organizational Controls
- Data protection training for all staff
- Role-based access controls
- Regular privacy impact assessments
- Incident response procedures
- Third-party security assessments
Physical Security
- Secure data centers with 24/7 monitoring
- Biometric access controls
- Environmental monitoring systems
- Redundant power and cooling systems
- Secure disposal of storage media
Legal Compliance
- DPDP Act 2023 compliance
- GDPR compliance for international clients
- Regular legal reviews and updates
- Data processing agreements with vendors
- Privacy by design implementation
Your Privacy Rights
Under the Digital Personal Data Protection Act 2023 and international privacy laws, you have several rights regarding your personal data. Here's how you can exercise them.
Right to Access
Request copies of your personal data we hold
Right to Rectification
Correct inaccurate or incomplete information
Right to Erasure
Request deletion of your personal data
Right to Restrict Processing
Limit how we use your information
Right to Data Portability
Receive your data in a structured format
Right to Object
Object to processing for marketing purposes
Detailed Privacy Policy
1. Introduction
Bharati IT Solutions Pvt. Ltd. ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We comply with the Digital Personal Data Protection Act, 2023 (DPDP Act), GDPR, and other applicable laws.
2. How We Use Your Information
- To provide and improve our IT infrastructure and cybersecurity services
- To respond to your inquiries and support requests promptly
- To process job applications and recruitment activities (see Careers)
- To send important service updates and marketing communications (with your consent)
- To comply with legal obligations and regulatory requirements
- To detect, prevent, and address technical issues and security threats
3. Data Sharing & Third Parties
- We do not sell, trade, or rent your personal information to third parties
- Limited sharing with trusted service providers (cloud hosting, analytics, payment processing)
- Sharing only when required by law or to protect our legal rights
- Your explicit consent for any other sharing purposes
- All third-party vendors are contractually bound to protect your data
4. International Data Transfers
We may transfer your data outside India to provide our services or work with international clients. We ensure adequate safeguards are in place, including:
- Standard contractual clauses approved by data protection authorities
- Adequacy decisions by the Indian government
- Certification schemes and codes of conduct
- Your explicit consent where required
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:
- Contact inquiries: 3 years from last communication
- Job applications: 2 years from application date
- Client data: Duration of contract plus 7 years for legal compliance
- Website analytics: 26 months maximum
- Marketing communications: Until you unsubscribe
6. Children's Privacy
Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
7. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. Significant changes will be notified through our website and, where appropriate, by email. The "Last Updated" date at the top of this policy indicates when it was last revised.
8. Contact Information
For privacy concerns, to exercise your rights, or if you have questions about this policy, please contact our Data Protection Officer:
Email: privacy@bharatisol.com
Phone: +91 99701 76911
Address: Malati Madhav Building, Office No.9, A Wing, 2nd floor, Bhandarkar Road, Shivaji Nagar, Pune - 411004, Maharashtra, India
Last Updated: January 2025 | Effective Date: January 2025